Thanks for your business and we hope you enjoy your stay in our property!
Rental Agreement, Credit Card Authorization, and Payments: Once King Properties Unlimited, Inc. and/or Lumina Property Group (hereinafter
referred to as Agent) takes a reservation from Guest, Guest must forward a signed rental agreement and make payments at times specified in Agent’s policies. Unless the agreement and all required payments are received by the Agent then the reservation may be cancelled without further notice. A 25% deposit is required for Standard Short-Term Reservations. A Short-Term Reservation is any reservation for 89 nights or less. For a Long-Term Reservation of 90 nights or more, a Contract will need to be send and the terms will be established in that Contract. To make a reservation: We require 25% deposit of the total balance excluding taxes, which is applied toward the total rent. All balances are due 30 days prior to arrival and are charged automatically onto the credit card used for the deposit. Occupancy and sales tax are assessed at a daily rate. In addition, Guests are assessed a cleaning fee which is also subject to sales tax, which varies based on the size of the property.
A credit card is required to be on file for any extensive damage or excessive cleaning that may be required. All payments are due no less than thirty (30) days prior to check-in. Payment can be made by MasterCard, Visa, money orders, cashier’s check, certified checks, company checks, and personal checks subject to the following conditions: (a) When payment is made by credit card the person named and endorsing the Rental Agreement must also be the person whose name is on the credit card; (b) No personal checks or company checks will be accepted later than 14 days before check-in; and (c) A $25.00 service fee (or the maximum fee allowed by law) will be charged for all return checks. All credit card information is kept confidential and encrypted to prevent unauthorized charges.
Online Reservations constitute the valid and binding Contract subject to the terms and conditions set forth herein. For Phone Reservations, terms and conditions will be sent via e-mail and must be signed and accepted electronically or in hard copy if preferable to the Guest. Failure to submit and/or sign the Contract and accept the terms and conditions set forth will result in the Guest having no valid reservation and King Properties Unlimited, Inc., and/or Lumina Property Group may offer the property to another Guest.
Damage Waiver and Capacity Restrictions: Our properties are inspected before and after each reservation guests agree to pay for any flagrant damage to the units, excessive cleaning required at check-out, missing or damage to the units’ contents, or any other accidental damage to anything within the rental unit during the rental period. The occupancy and parking policies are dictated by city and county ordinances to control the noise and congestion of neighborhoods, as well as maintain the quality of our properties. As such, Guest shall not permit the Premises to be occupied beyond the maximum occupancy, including children, of each said rental property. Violation of this prohibition will result in eviction and forfeiture of all monies paid. No RV’s or Campers may be parked on the Premises for the purpose of extra sleeping capacity. Occupancy totals are listed on each property’s listing on Lumina Property Group website, www.luminapropertygroup.com.
RULES,REGULATIONS, & OTHER:
Guest authorizes Agent to disburse up to fifty percent (50%) of the rent set forth in Paragraph 2 above to the Owner of the Premises (or as the Owner directs) prior to Guest’s occupancy of the Premises and the balance of the rent shall be disbursed to. Owner (a) upon the commencement of the tenancy, (b) a material breach of this Agreement by Guest, or (c) as otherwise permitted under the Vacation Rental Act. Guest agrees to pay a $25.00 processing fee for any check of Guest that may be returned by the financial institution due to insufficient funds or because Guest did not have an account at the financial institution upon which the check was written. Guest also authorizes Agent to disburse prior to Guest’s occupancy of the Premises any fees owed to third parties to pay for any goods, services, or benefits procured by Agent for the benefit of Guest, including, but not limited to, any fees set forth herein payable to Agent for reservation, transfer or cancellation of Guest’s tenancy.
RESERVATIONS: All Reservations are subject to Management and Property Owner approval. Online rates are subject to change without notice.
PROPERTY: All properties are equipped with normal housekeeping items, but Guest must furnish paper products, cleaning supplies and linens. Properties are furnished according to individual Owner tastes and is depicted accurately at the time of the photos. Agent is not responsible for Owners changing their furnishings after printing the brochure or errors contained therein. Every effort has been made to assure that the information in the Contract is correct. King Properties Unlimited, Inc., and/or Lumina Property Group cannot be held responsible for changes made by Owners to the Property or advertising errors. Taste, style, and quality vary. King Properties Unlimited, Inc., and/or Lumina Property Group makes every effort to relay home information via pictures, descriptions, relative pricing, and websites. There will be NO refunds due to Property discrepancies.
THE GUEST SHALL: (1) Keep that part of the Premises he or she occupies and uses as clean and safe as the conditions of the Premises permit and cause no unsafe or unsanitary conditions in the common areas and remainder of the Premises; (2) Dispose of all ashes, rubbish, garbage, and other waste in a clean and safe manner; (3) Keep all plumbing fixtures in the Premises or used by the Guest as clean as their condition permits; (4) Not deliberately or negligently destroy, deface, damage, or remove any part of the Premises or render inoperable the smoke detector provided by the Owner, or knowingly permit any person to do so; (5) Comply with all obligations imposed upon the Guest by current applicable building and housing codes; (6) Be responsible for all damage, defacement, or removal of any of the property inside or at the Premises unless the damage, defacement, or removal was due to ordinary wear and tear, acts of the Owner or his or her Agent, defective products, acts of third parties not invitees of the Guest, or natural forces; (7) Notify the Owner and/or Agent of the need for replacement or repair to a smoke detector; (8) Shall not create or permit any nuisance to exist. Please respect the rights of the neighbors by restricting sound and noise to a reasonable volume. Guest agrees not to use the Premises for any activity or purpose that violates any criminal law or governmental regulation. A Guest’s breach of any duty contained in this paragraph shall be considered material and shall result in the termination of Guest’s tenancy. Guests are liable for all damage to furnishings and the Property. Guests must report any damage found at the Property so that the Agent can hold the correct party responsible. Guest agrees to have all fees for damage to be charged to the credit card on file upon booking. If Guest is unwilling or unable to pay for Vacation Rental Agreement 5 damage caused by their group within 15 days from the Check-Out Date, the Guest will be responsible for the cost of repair in addition to the cost of all legal, attorney, and administrative fees incurred by the
Agent required to collect the balance owed.
ARRIVAL & DEPARTURE: Check-in time is no earlier than 4:00 PM on arrival date without approval by management. This time may be delayed should unforeseen circumstances arise. Check-out time is NO LATER than 10:00 AM on the departure date. Early Check In and Late Check Out options are available for an additional fee if available (Not an option during Peak Times). If Early Check and/or Late check out are approved you will get a email confirmation from the reservation team.
CANCELATIONS & REFUNDS: There will be no refunds for early departures, for breakdowns of air conditioner, heater, appliances, etc., if said breakdown is due to weather and/or other conditions over which property owner (the "Owner") and King Properties Unlimited, Inc. and/or Lumina Property Group have no control. All signatories to this Agreement as Guests are jointly and severally responsible for the faithful performance of this Agreement. All payments made shall be applied to any outstanding balances of any kind including late charges and/or any other charges due under this Agreement at King Properties Unlimited, Inc and/or Lumina Property Group's discretion. All late charges, interest, or bank fees, and any monies due under this Agreement are hereby defined as intended and considered to be additional rent.
IT IS IMPORTANT FOR GUEST TO UNDERSTAND OUR CANCELLATION POLICY BEFORE MAKING YOUR RESERVATION. Guests may cancel within 24 hours of making the reservation without loss of deposit, except for reservations made seven (7) days or less before the date of arrival. Early Cancellations qualify for a full refund of the original deposit if made 30 days or more prior to the date of arrival. Cancellations within 15 to 30 days of arrival will result in a 25% forfeit of the deposit. Cancellations within 14 days of arrival will result in a charge of 50% of the rate for the cancelled/forfeited days. Cancellations within 7 days prior to the date of arrival will result in the loss of 100% of the reservation total. We will do our best to book another Guest, and if successful, we can offer partial refunds minus any administrative fee.
UNAVAILABILITY: In the event that the Owner is unable to deliver the Premises to Guest at check-in because of any reason whatsoever, including, but not limited to damage to the Premises, acts of eminent domain, condemnation, acts of nature, double-booking or delays in construction, then Guest’s sole remedy as a result of any of these conditions is the full refund within 60 days of Agent’s discovery of the condition of all funds previously received from Guest less fees paid to third parties for the benefit of Guest as authorized. If the Agent is able to relocate Guest, Guest agrees to pay any difference in rental rate. Guest expressly acknowledges that in no event shall Agent or Owner be responsible to Guest for travel costs, food, meals, lodging or other expenses related to Guest’s relocation.
SECURITY DEPOSIT AND DAMAGES: Should a Security Deposit not be collected or damages cost are above the coverage of the amount of deposit, the Credit Card on file will be charged for any of these costs. Guest hereby grants consent to charge Credit Card on file for any damages, missing items, excessive cleaning, fines, and, if necessary, cost incurred to remove Guest from property.
CLEANING: Premises will be delivered to Guest in a professionally cleaned condition. Should Guest's use and activity require more than regular cleaning services, Guest will be charged for associated excess costs.
PETS: Some of our rental properties will accept pets, please inquire when you book your reservation if you are unclear whether the property accepts pets. All other rental properties DO NOT allow pets anywhere on the premises. If pets are not permitted and a pet is found on the property, this is a material breach of the lease agreement and a forfeiture of all rental fees. King Properties Unlimited, Inc., and/or Lumina Property Group reserves the right to subject Guest to an expedited eviction, an additional $250 fine, and a $500 cleaning charge, including but not limited to flea treatment of the property. SEE ADDITIONAL PET POLICIES ON THE ADDITIONAL PROVISIONS IN RENTAL AGREEMENT
NO SMOKING: Guests may only smoke outside of all buildings on the Property. Violators of this policy are subject to a minimum $500 cleaning fee and any cost associated with removing smoke from the property. Additionally, it is paramount that all our properties remain smoke butt/litter free and upon check-out must be found free of any smoke butt/litter. Guests will be charged $75.00 per hour cleaning fee to remove.
LOST ITEMS OR LEFT ITEMS: King Properties Unlimited, Inc., and/or Lumina Property Group, and/or Owner are not responsible for personal property left behind, stolen, or damaged during your stay. Every attempt will be made to locate lost items, but there is no guarantee that they will be found. Upon check-out, PLEASE make sure and take all your belongings and check the Property carefully. If you find that you have left something behind, please email our office at [email protected] and we will attempt to locate the items. There is a $15 service charge to pack, and mail returned items. Items are held for 30 days and then are donated to charity.
MAXIMUM OCCUPANCY: No guests in excess of the maximum occupancy specified in the rental agreement shall occupy the property. Breach of this will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and or security deposit.
NO PARTIES: All of our rentals are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings. Any disruptive events could result in the eviction and forfeiture of entire rental amount and security deposit.
HURRICANES/MANDATORY EVACUATION: If State or local authorities order a mandatory evacuation of an area that includes the Premises, Guest shall comply with the order. There will be no refunds of any kind for hurricane evacuations. According to the North Carolina Vacation Rental Act, in the event of a mandatory evacuation, “The tenant shall not be entitled to a refund if: i.e. prior to the Tenant taking possession of the property, the Tenant refused insurance offered by the landlord or real estate broker that would have compensated him or her for losses or damages resulting in loss of use of the property due to a mandatory evacuation order; or i.e. the Tenant purchased insurance offered by the landlord or real estate broker.” This means that no refunds will be given either by King Properties Unlimited, Inc., and/or Lumina Property Group or the Owner if you either buy or refuse to buy insurance.
EXPEDITED EVICTION: If the tenancy created hereunder is for 30 days or less, the expedited eviction procedures set forth in the Vacation Rental Act will apply. Guest may be evicted under such procedures if Guest: (a) holds over in possession after Guest’s tenancy has expired; (b) commits a material breach of any provision of this Agreement that according to its terms would result in the termination of Guest’s tenancy; (c) fails to pay rent as required by this Agreement; or (d) has obtained possession of the Premises by fraud or misrepresentation.
INDEMNIFICATION AND HOLD HARMLESS; RIGHT OF ENTRY; ASSIGNMENT: Guest agrees to indemnify and hold harmless Agent and Owner to the extent allowed by law from and against any liability for personal injury or property damage sustained by any person (including Guest’s guests). This provision is not intended to insulate Owner from the obligation to comply with the duties imposed by the Vacation Rental Act. Guest agrees that the Owner or their respective representatives may enter the Premises during reasonable hours to inspect the Premises, to make such repairs, alterations, or improvements thereto as Owner may deem appropriate or necessary pursuant to the Vacation Rental Act. Guest understands and accepts that Agent is retained by Owner to manage the Premises for rental purposes; Agent is not responsible to inspect, maintain or repair the structural integrity of the Premises. The owner will plan with other independent contractors for those purposes. Guest shall not assign this Agreement or sublet the Premises in whole or part without written permission of Agent. Agent assumes no liability for damages, expenses, or inconveniences due to loss of services out of its control and Guest hereby waives any such claim.
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