CANCELLATION AND TRANSFER POLICY: IT IS IMPORTANT FOR GUEST TO UNDERSTAND OUR CANCELLATION POLICY BEFORE MAKING YOUR RESERVATION.
Guests may cancel within twenty-four (24) hours of making a reservation and receive a one hundred percent (100%) refund of all amounts paid, provided the reservation was not made within sixty (60) days of the scheduled check-in date.
Guests who cancel sixty (60) days or more before the scheduled check-in date will receive a one hundred percent (100%) refund of all amounts paid, less a cancellation fee of up to Two Hundred Dollars ($200.00).
Cancellations made fewer than sixty (60) days before the scheduled check-in date are non-refundable, and Guest shall forfeit all amounts paid, including Rent, taxes, cleaning fees, and any other charges comprising the Reservation Total.
We will do our best to book another Guest, and if successful, we may offer partial refunds minus any administrative fee but do not promise or guarantee a refund.
REFUNDS: There will be no refunds for early departures, for breakdowns of air conditioner, heater, appliances, etc., if said breakdown is due to weather and/or other conditions over which property owner (the “Owner”) and Lumina Property Group have no control. All signatories to this Agreement as Guests are jointly and severally responsible for the faithful performance of this Agreement. All payments made shall be applied to any outstanding balances of any kind including late charges and/or any other charges due under this Agreement at Lumina Property Group’s discretion. All late charges, interest, or bank fees, and any monies due under this Agreement are hereby defined as intended and considered to be additional rent.